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An agent that answers every call, works out whether it is an emergency, and either books the job or gets your on-call engineer on the phone.
What it costs you today
Every time you miss one emergency call
you lose the full job value, and usually the customer's future work too.
Emergency calls are the highest-value ones and they arrive when nobody is at the desk.
The economics here are unusually clear: one recovered emergency job typically pays for months of coverage.
Your engineers are under a sink, not by a phone, so calls go unanswered all day.
The out-of-hours calls are the profitable ones and they are the ones you miss.
Callers with an emergency ring the next three numbers on the list immediately.
You have probably tried these
It rings while someone is on a job, driving, or asleep. The call gets rejected and the customer moves on.
They take a name and a number. They cannot triage, cannot quote, and cannot book, so the job still needs a callback.
Nobody fills in a form while water is coming through a ceiling.
What we build
Distinguishes an emergency from a quote request from a routine service using rules you set, and treats each one differently.
Rings your on-call engineer, briefs them on the problem and the address, and connects the customer. Nobody re-explains anything.
Captures the address, the job type and the access details, then books into the right engineer's diary based on where they already are.
How it goes
The total demand on your time from first call to live agent is about ninety minutes. That is the whole point of paying somebody to do this rather than buying a tool and doing it yourself.
One call. What gets asked on the phone, what a good lead sounds like, which questions you are tired of answering, where bookings live.
Agent design, the telephony, the number, the prompts, the guardrails, the CRM and calendar wiring, the escalation path to a human. All of it on our side.
We hand you real recordings from a test line, not a slide. You tell us where it sounds off and we fix it before a single customer hears it.
We watch the transcripts, catch the questions it fumbled, and tighten it every week. When something breaks at 2am it pages us, not you.
Straight answer
FAQ
You write the rules: which words and situations escalate, which can wait until morning. It follows them exactly and errs towards escalating when it is uncertain.
It can quote from a price list you give us, and it will say clearly when a job needs a site visit before anyone can commit to a number.
It follows your fallback chain: a second number, then a third, then an SMS alert to a manager. You define the ladder.
If it has an API, yes. Bring the name to the call and we will confirm before any work starts.
Book a free call
Thirty minutes, no pitch. You leave with a straight answer on whether an agent helps your business, whether or not you build it with us.
We will not put you on a nurture sequence. If it is not a fit we say so and that is the end of it.