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Voice AI platform
Retell handles the voice layer well. The gap is usually everything that happens after the call ends.
First, the fair part
Retell's conversational quality is strong and its latency is good. As a voice layer it does its job.
Where teams hit the wall
A good conversation that does not write a booking to the calendar and a record to the CRM has not produced anything you can bank.
The caller wants the confirmation on WhatsApp. Now you are wiring a second system and keeping two sets of context in sync.
Agents drift as your business changes. Without somebody reading transcripts every week, the failure modes accumulate quietly.
The actual difference
We treat the call as the middle of the process, not the end of it. The build includes what happens before it and what happens after.
| Retell AI | Shielva Sense | |
|---|---|---|
| Voice conversation | Strong | Strong. We may well use a platform like theirs underneath |
| Post-call actions | Webhooks you implement | Built and maintained as part of the agent |
| Text follow-up | Separate integration | Same agent, same memory, across voice and text |
| Quality over time | Your responsibility | Weekly transcript review on our side |
| Pricing shape | Per minute | Build fee plus a monthly for running it |
How it goes
The total demand on your time from first call to live agent is about ninety minutes. That is the whole point of paying somebody to do this rather than buying a tool and doing it yourself.
One call. What gets asked on the phone, what a good lead sounds like, which questions you are tired of answering, where bookings live.
Agent design, the telephony, the number, the prompts, the guardrails, the CRM and calendar wiring, the escalation path to a human. All of it on our side.
We hand you real recordings from a test line, not a slide. You tell us where it sounds off and we fix it before a single customer hears it.
We watch the transcripts, catch the questions it fumbled, and tighten it every week. When something breaks at 2am it pages us, not you.
FAQ
Both, depending on what fits. We are not religious about the underlying provider. We pick per project and tell you what we picked and why. What you are buying from us is the build and the running of it, not a licence.
That is a common starting point. We audit what exists, keep whatever is worth keeping, and rebuild the parts that are not holding up. You are not obliged to throw work away.
Yes. Prompts, call flows, integrations and configuration are yours, and we will hand them over if you leave. We do not hold your agent hostage.
Book a free call
Tell us what you are trying to do. If Retell AI is the better buy for your case, we will say so on the call.
We will not put you on a nurture sequence. If it is not a fit we say so and that is the end of it.