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E-commerce
A support agent across chat, WhatsApp and email that resolves the repetitive tickets end to end and escalates the ones that genuinely need a person.
What it costs you today
Every time you miss one support ticket
you lose a few minutes of an agent's time, multiplied by the share of your volume that is the same five questions.
Most stores find the majority of their ticket volume is order status, returns and sizing.
The saving is headcount you do not have to add as volume grows.
The same handful of questions make up most of your ticket volume and none of them need judgement.
Response times slip during a sale, exactly when a slow reply costs you the order.
Support is the first thing that breaks when volume doubles.
You have probably tried these
Customers do not read it. They open a ticket asking the question that is answered in the second article.
It handles the exact phrasing it was built for and falls over on everything else, which trains customers to skip straight to the human.
Cheaper per ticket, but it does not know your catalogue, and the escalations come back to you anyway.
What we build
Pulls the real order, the real tracking, the real return policy, and answers with specifics. It is connected to your store, not to a FAQ document.
Starts a return, issues a replacement, updates a shipping address, cancels an unfulfilled order, all inside the limits you set.
Anything outside its remit, or any customer who asks, goes to your team with the full history so nobody repeats themselves.
How it goes
The total demand on your time from first call to live agent is about ninety minutes. That is the whole point of paying somebody to do this rather than buying a tool and doing it yourself.
One call. What gets asked on the phone, what a good lead sounds like, which questions you are tired of answering, where bookings live.
Agent design, the telephony, the number, the prompts, the guardrails, the CRM and calendar wiring, the escalation path to a human. All of it on our side.
We hand you real recordings from a test line, not a slide. You tell us where it sounds off and we fix it before a single customer hears it.
We watch the transcripts, catch the questions it fumbled, and tighten it every week. When something breaks at 2am it pages us, not you.
Straight answer
FAQ
Shopify, WooCommerce and anything with a documented API, plus the common helpdesks. Tell us your stack on the call and we will confirm before you commit.
Only within rules you define: value caps, order age, product categories. Anything outside those goes to a human. You set the ceiling before it goes live.
It answers from your actual policy documents and order data. When it cannot ground an answer in those, it escalates instead of guessing.
Yes, through the WhatsApp Business API, alongside web chat and email. Same agent, same memory, whichever channel the customer uses.
Book a free call
Thirty minutes, no pitch. You leave with a straight answer on whether an agent helps your business, whether or not you build it with us.
We will not put you on a nurture sequence. If it is not a fit we say so and that is the end of it.