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SMB live chat with AI
Tidio is priced and built for small online businesses, and it is good at that. The ceiling arrives sooner than most teams expect.
First, the fair part
For a small store that needs live chat with a competent AI layer on top, Tidio is inexpensive, quick to install and does what it says. If that is your situation, the honest answer is that you probably do not need us yet.
Where teams hit the wall
It answers well from a modest, tidy knowledge base. Once the real answer depends on order state, stock, or a policy with exceptions, generic replies start going out under your brand.
The common connectors are there. Anything specific to how your business actually runs tends to need a workaround, and workarounds are where accuracy quietly goes.
The migration usually happens at your busiest moment, because that is when the ceiling becomes obvious.
The actual difference
Tidio is a product you configure. We are a team that builds and runs the agent, grounded in your live systems rather than a static knowledge base, on chat and phone together.
| Tidio | Shielva Sense | |
|---|---|---|
| What you buy | A configurable product | A working agent, run for you |
| Grounding | Static knowledge base | Live system lookups, with the source cited |
| Custom systems | Templates and workarounds | Built against your actual stack |
| Phone | No | Yes |
| Tuning | You | Weekly, from real transcripts |
| Best fit | Small stores with straightforward questions | Businesses where a wrong answer costs money |
How it goes
The total demand on your time from first call to live agent is about ninety minutes. That is the whole point of paying somebody to do this rather than buying a tool and doing it yourself.
One call. What gets asked on the phone, what a good lead sounds like, which questions you are tired of answering, where bookings live.
Agent design, the telephony, the number, the prompts, the guardrails, the CRM and calendar wiring, the escalation path to a human. All of it on our side.
We hand you real recordings from a test line, not a slide. You tell us where it sounds off and we fix it before a single customer hears it.
We watch the transcripts, catch the questions it fumbled, and tighten it every week. When something breaks at 2am it pages us, not you.
FAQ
Possibly, and we would rather say it than take the work. If a cheap tool covers your questions today, use it. Come back when a wrong answer starts costing you more than the tool saves.
Both, depending on what fits. We are not religious about the underlying provider. We pick per project and tell you what we picked and why. What you are buying from us is the build and the running of it, not a licence.
That is a common starting point. We audit what exists, keep whatever is worth keeping, and rebuild the parts that are not holding up. You are not obliged to throw work away.
Yes. Prompts, call flows, integrations and configuration are yours, and we will hand them over if you leave. We do not hold your agent hostage.
Book a free call
Tell us what you are trying to do. If Tidio is the better buy for your case, we will say so on the call.
We will not put you on a nurture sequence. If it is not a fit we say so and that is the end of it.