Agents
An AI receptionist is a voice agent deployed on a business's main phone line to answer inbound calls, triage them, and book appointments into a real calendar.
It is a specific application of a voice agent, defined by the job rather than the technology: pick up every call, work out what the caller needs, handle the routine cases end to end, and escalate the rest to a person with context attached.
The value case is unusually easy to check, which is why the category grew quickly. A business either knows how many calls it misses or can measure it in a week. If the answer is more than a couple a day and each booking is worth a meaningful amount, the arithmetic tends to work on its own.
It differs from an answering service in one decisive way: an answering service takes a message, so the work still lands on your team. A receptionist agent completes the booking during the call, which is the difference between deferring the work and removing it.
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